“Gardiner and Theobald.”
“Yes, hello, may I speak to Mary Smith please?”
“Sure! May I tell her who is calling?”
“Yes, it’s John Doe. How are you doing today?”
“Oh, I’m doing fine. How are you? Let me see if I can reach her for you.”
“That would be so great. Thank you so much.”
“John, I’m not able to reach her at her desk, would you like her voicemail?”
“You know what? I’ll just send her an email. I guess I really just miss talkin’ to people, you know? Thank you so much. Have a great day!”
The conversation happened at 10:09 am and I thought about it until I left the office. I don’t know who John Doe is (and that’s obviously not his name) and I don’t know why he needed to talk to Mary Smith (also not her name) at my office and I definitely don’t know why he told me (the unnamed receptionist screening calls all day like a boss) about his desire for human connection.
I tried to answer calls a little differently the rest of the day, more like a human and less like a robot. Sure, I already have my favorites. There’s the guy who calls from NBC who has the kindest voice and the absolute best lilt to his phone pleasantries. Then there’s the guy on the 15th floor with the exaggerated English accent that rolls out into a musical melody. But, most of the calls I answer during the day make both of us sound like robots. We go through the call/response like office liturgy, an ode to the places we work in order to spend time in the places we don’t.
But, it’s kind of nice to be a robot. I mean, I can triple multi-task now – answer phones, redirect calls, create fedex shipments, all while carrying on a halting conversation with my coworker about the benefits of oregano oil. I’m not sure if I can do any of those multi-tasks super well if I do them all at once, but that’s where the robot benefits come in: things get done.
Anyway, John Doe’s phone call this morning really rattled me up. Just yesterday, I was talking to my coworker (in one of those halting conversation beneath the mounds of multi-tasks) about how incredible it is to have language – letters and words and symbols that smash together into phrases and sentences that explain the reality we walk inside everyday.
What is more incredible to me, today at least, is that we have an emotional attachment to that language. We want to speak and be understood, to listen and to comprehend. And all this tomfoolery with email and text messages and electronic robottery makes us feel like we’re missing something pretty elemental. Sure, we might lose some efficiency, but I’m not sure what we gain is “worth it” in the long run.
Maybe it is and maybe this is just another rant against technology. But I get you, John Doe. I like to hide behind typed words for efficiency’s sake and for anonymity and for the protection of it, but sometimes I just really miss talking to people.
I’m going to try to do that more, so thanks for the inspiration, caller-I-will-never-meet. I am literally off to (my friend’s) Grandmother’s house in the country tonight, where the old-fashioned kind of communication is going to make a lot of sense. Maybe I’ll pick up a few pointers the city has forgotten.